Refund policy

Return & Refund Policy

Due to the personal-use nature of fragrance decants and samples, all decant and sample sales are final. We do not accept returns or exchanges on fragrance decants or samples.

Once a fragrance has been shipped, we cannot verify that it has remained unused, unaltered, or stored under appropriate conditions. This policy helps us maintain the quality and integrity of every fragrance we offer.

Please carefully review the fragrance, size, and product description before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, or you believe you received an incorrect item, please contact us within 48 hours of delivery.

To review your claim, we may request your order number, clear photos and/or video of the shipping package, product packaging, atomizer, and its contents. Please keep all original packaging and do not discard, alter, transfer, or otherwise modify the item while your claim is being reviewed.

Submitting a claim does not automatically guarantee a refund or replacement. Each case will be reviewed individually. If we determine that an item was damaged in transit or that an error was made in fulfilling your order, The Muse LA may provide an appropriate replacement, store credit, or refund.

We reserve the right to decline claims when the condition of the product cannot reasonably be verified or when there is evidence that the product or packaging has been opened, altered, tampered with, transferred, or otherwise modified after delivery.

Order Cancellations

Orders may only be cancelled before they have been processed for shipment. Once an order has been processed or shipped, it cannot be cancelled.

Questions?
If you have any questions about your order or this policy, please contact us at hello@themusela.com or through our Contact page.